Returns and Refunds Policy

Last updated November 14, 2024

Thank you for your purchase. We hope you are happy with your lisey.art purchase. However, if you are not completely satisfied with your purchase for any reason, please contact our support team at orders@lisey.art and we will do our best to resolve any issues you have . Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original packaging.

RETURN PROCESS

To return an item, please email customer service at orders@lisey.art to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

lisey.art
Attn: Returns
RMA #
Post Office 1394
Winter Park, FL 32790

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Cancellation of Order

You have 12 hours from the purchase of the item to cancel an order (Not applicable for orders with special requirements). In this case, we will issue you with a refund, however, if you have already received the order, or it has already been dispatched, then you will need to return the entire order at your own cost if you have already received them. Please obtain the necessary insurance & proof of posting when you return items, lisey.art will not be held responsible for returns damaged or lost in transit. In all cases, the goods must be in their original condition and will be inspected on their return. If the goods are found to have been damaged in any way, lisey.art reserves the right to withhold the refund. If we didn’t receive the canceled order back, we may arrange to have them collected at your cost.

* Orders with special requirements include: commissioned orders

special note for the product that requires a design service:

How to cancel your order, or return or exchange a product?

Contact lisey.art to let us know that you wish to cancel your order, return or exchange a product. You can do this by sending an email to orders@lisey.art with your name and order number specified in the subject line, we will then confirm the actions that you need to take.

Defect or Damage

Where a claim of defect or damage is made please contact lisey.art and provide a photo proving and explaining the problem, lisey.art will send you a replacement and notify you with instructions to deal with the damaged item. You shall be entitled to a refund of any reasonable return postage charges. Please note that lisey.art shall not be liable for any goods that have been damaged due to misuse or are returned without their original packing.

Refunds

lisey.art will process the refund directly to your payment card/PAYPAL, in no more than:
a. 14 days after the day the product is received; or
b. if earlier, 14 days after the date you provide evidence that you have returned the product; or
c. if there were no goods supplied, 14 days after the day on which you informed lisey.art about your decision to cancel your order.

lisey.art is committed to acting in good faith. Giving you peace of mind when ordering. If you have any further questions, please contact orders@lisey.art directly.